Refunds and cancellations

Cup and Rally slot tokens

Buying slots adds token inventory. Redeeming a slot books an exchange and date or hour. Cancel an eligible new daily Cup booking before its host day starts at midnight in the displayed site timezone: its prepaid token returns to inventory, rather than creating an additional wallet or card refund. Bookings can be moved only while unused and before their saved deadline. A previously booked paid token converted from the weekly format offers Move booking or a support-approved unused-booking refund; cancelling it cannot recreate the older weekly token. Other original tokens retain the cancellation terms shown on their booking. First Blood is a free Rally entitlement; cancelling it cannot produce a cash refund.

For an unused paid Cup slot, contact support by email or ticket with the paid slot or invoice number. The Contact support about a refund link beside a future booking can start the ticket for you. Support will ask whether you want exchange wallet credit or a return to the original payment method. After you confirm your choice, staff issues the approved refund from the payment console. Wallet credit is available immediately after approval; a card refund is submitted to Stripe and may take longer to appear at your bank. For a mixed-funded purchase, the original-payment option returns only the card-funded part to the card and restores the rest to the original wallet. Each refunded slot is removed from inventory and cannot also be booked or refunded again. Included and free slots have no cash value. For unused Rally token packs, contact support. Staff must check available, booked and consumed tokens and the original funding source before reversing it. A used token and an already-run host window cannot also be returned as an unused purchase. Historical direct bookings retain their original cancellation terms.

Daily Earn, Missions and older campaigns

For current eligible campaigns, cancellation before the fixed start returns the purchased reward budget and fee as owner-wallet credit. Once a campaign starts, its promised rewards must be resolved; unused reward funds return to the owner wallet at settlement and the activated service fee is retained. Returned wallet credit is not an automatic card refund.

Each shared daily Cup host place costs $10. One shared cash pool covers the site day: $4 with one host or $6 with two. Before the day starts, an unused-booking cancellation or move can reduce the pool from $6 to $4 if one host remains. Once play starts, the published prize is locked and cannot shrink after a later reversal. An approved unused-token or unused-booking refund reconciles its original funding once. Cancelling one unused host place must not remove a remaining partner’s published daily prize or create a duplicate refund. Once the host day has run, an unawarded daily prize returns to Colossari marketing under its saved terms; it is not a new owner-wallet credit. Earlier weekly Cups and included benefits keep their own saved funding and return rules.

Late confirmation that cannot fulfill the purchased window follows the recorded late-payment return rules. Older events may use different fee, reservation and return terms; their original receipt and saved rules remain authoritative. Contact support if the record is unclear.

Monthly plans and permanent ranks

Turn off auto-renewal for a monthly card subscription yourself on Upgrades to stop future renewals. The next monthly charge is stopped while you keep paid benefits until their recorded expiry. Renewal stays off unless you explicitly turn it back on before the subscription ends. After it has ended, a new monthly checkout is required. Cancelling renewal does not automatically refund an already-paid period, and unused days are not normally prorated. Prepaid wallet or earnings passes last 30 days and do not renew automatically.

Founder and Patron are one-time purchases, not monthly subscriptions. Contact support about an incorrect charge, duplicate purchase or missing promised benefit. A refund or reversal revokes the corresponding paid entitlement; any associated promotional benefit must also be reconciled. Existing purchases keep their original terms and any mandatory refund rights remain in place.

Boss Tokens, expeditions and cosmetic kits

A sponsored expedition host uses the same tier token cost as its partners. Before the encounter starts, an eligible cancellation or withdrawal restores the committed tokens. An encounter that cannot assemble the required funded hosts is cancelled under its saved rules. Once running, funding is committed to that encounter; used tokens and settled rewards require staff reconciliation rather than a second automatic refund.

Unused paid Boss Tokens may be reviewed for refund to their original funding source. Free expeditions and free credit promises have no paid cash amount to refund. A refunded Lantern Port Kit loses its cosmetic entitlement; an internal wallet-funded refund restores the eligible original wallet or gift funding, without a processor payment. Included branding benefits are not a separate paid kit purchase.

Wallet funds, earnings and gifts

Unspent paid top-ups and returned paid funds may be reviewed for an external refund to the original payment source. Gift or promotional credit is not a refundable card payment and cannot be withdrawn as cash. Ichor, XP and in-game items are not cash deposits. Cash winnings and commissions are shown separately in Purse; any transfer or purchase from them is recorded.

A purchase paid from cleared earnings or an eligible exchange wallet can be reversed internally when approved, restoring its original funding source. It cannot also produce a card refund for money that was never charged to a card.

Problems and payment disputes

If an event or upgrade was not delivered as purchased, or a charge appears incorrect, contact support with the invoice or checkout reference, exchange name, date and issue. Do not send a card number, password or API key. We will check fulfillment and funding before confirming the refund amount and method. Processor or bank processing times vary; a submitted refund may not appear immediately.

Refunds and chargebacks may pause affected entitlements and unsettled awards while we reconcile funding. A return is recorded once. This policy does not limit rights under applicable law or prevent you using your payment provider’s dispute process.

Contact Colossari

Colossari is a trading name of Longboat Interactive.
3196 Prospect St
Burlington, ON L7N 2P7, Canada

help@colossari.com